The widget gets Home, Help and News tabs
Turn the chat widget into a messenger with a home screen, help articles and product news.
Updated
Not every visitor wants to start a conversation. The chat widget can now show tabs, so visitors can browse help and news without typing a word.
What's new#
- Home tab: a landing screen with your brand, a greeting, search and a shortcut back to the last conversation.
- Help tab: help articles grouped into sections, with search. Articles open right inside the widget.
- News tab: announcements and product updates as cards, each opening to the full post.
- Conversation tab: the chat you already know, now one tab among others.
- Choose your tabs and their order in the deployment's new Modules section. With a single chat tab, the widget looks just as before.
- Works in every mode: floating, inline, modal, drawer, standalone and the hosted page.
Visitors who'd rather read than ask now have somewhere to go, and the chat is always one tap away.