Upload photos and images in more formats
Library and chat attachments now accept HEIC, AVIF and other image formats, converted for you.
Updated
Photos taken on a phone often arrive as HEIC, which many tools can't read. help.ai now converts images when needed, so you can upload what you have.
What's new#
- More image formats in Library. Upload JPEG, PNG, GIF, WebP, HEIC/HEIF, AVIF, BMP and TIFF images. help.ai checks each image, converts it when needed and stores the result.
- One stored file everywhere. Previews, downloads and extraction all use the stored file, and the saved filename matches it.
- Wide document support. The upload picker accepts PDF, DOCX, PPTX, XLSX, TXT, Markdown, CSV and TSV, JSON, XML, YAML, HTML and EPUB.
- Chat attachments too. Images visitors attach in the chat widget go through the same conversion.
Your files upload as they are. Conversion happens on our side, so nothing extra loads in your browser.