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Verify signed-in users in the widget

Signed-in customers' chats follow them to every device, and the AI agent knows who they are.

Version 1.10 of the chat widget can know who your signed-in customers are. Your server signs a short-lived token for the person, and the widget sends it with every chat request.

What's new#

  • Chats that follow your customers. A signed-in customer's conversations follow them to every device and browser where they're signed in, and nobody else can open them.
  • The agent knows who it's talking to. It gets their name and email as facts you vouch for, not as text anyone could type.
  • Verified in Inbox. Their conversations show their name with a Verified tag.
  • Sign in and out from your code. Pass userToken when the widget starts, call login() after your own sign-in, and reset() when they sign out.
  • Ready-made snippets. The deployment's Install tab has a Verify signed-in users card with the server code to sign the token.

Visitors who aren't signed in keep chatting anonymously, as before. Start with Verify signed-in users (opens another site) in the Help Center.